Frequently Asked Questions
Here you’ll find clear answers about how the platform works, what you can publish, what your account includes, and which add-on services we offer.
What is Netmex?
Netmex focuses primarily on promoting commercial real estate in Mexico, offering a specialized and exclusive space where this type of property can stand out clearly, professionally, and to the right audience. Unlike residential markets, commercial real estate requires stronger segmentation and context—Netmex was built to cover that need.
What problem does Netmex solve?
Netmex solves the lack of a professional digital presence in real estate. It centralizes listings, improves visual presentation, and enables direct contact between clients and advisors—without middlemen or commissions.
Is Netmex a traditional real estate portal?
No. Netmex goes beyond a traditional listing portal. In addition to promoting your properties and attracting potential clients, memberships include tools designed to professionalize your real estate profile—such as microsites with your full catalog, professional digital vCards, real estate forums, a property request system, and other tools that strengthen your digital presence and personal brand.
Does Netmex participate in the sale or rental process?
No. Netmex does not participate in or interfere with any sale or rental process. Our goal is to speed up and simplify contact between interested clients and the real estate advisor, reducing friction so the transaction can happen directly and efficiently.
What makes Netmex different from other platforms?
Mainly, our segmentation. The platform is divided into three specialized sites: CasasEnMx, DepasEnMx, and Netmex—each focused on a specific property type. This structure helps users find exactly what they’re looking for and shows each listing to an audience with real intent to buy or rent.
What can I publish on Netmex?
On our platform you can publish properties for sale or rent. The property types may vary depending on the site you’re browsing, but the goal is the same: help you present your inventory clearly, professionally, and ready to share.
What does “publishing” mean and what types of properties can I publish?
Publishing means creating a complete property listing so anyone can find it, understand it, and contact the advisor easily. You can publish properties for sale or rent such as houses, apartments, land, retail spaces, offices, and pre-sale/development properties. The better the information (price, photos, approximate location, features, and description), the better the listing performs.
Why are there 3 sites and what is published on each one?
At Netmex we want clients to find exactly what they’re looking for. That’s why we operate three specialized sites: CasasEnMx for houses (residential), DepasEnMx for vertical developments and apartments, and Netmex for commercial real estate. This separation improves user experience, enables better segmentation, and makes promotion more effective for each property type.
What is published on Netmex and why is it key for commercial real estate?
Netmex publishes commercial properties. In Mexico, promoting commercial real estate is often more complex than residential because the audience is more specific. Netmex focuses on identifying and attracting niche buyers and renters interested in these properties, increasing visibility to the right client profile.
What information should a listing include to look professional?
Before publishing, Netmex includes a quality meter that increases as you complete the property information. Essential fields include: listing title, address, operation type (sale or rent), property type, description, highlights, and images. A more complete listing looks better and reaches more people.
Can I publish properties in different cities or states?
Yes. Netmex is a nationwide platform. Our goal is to host and promote properties anywhere in Mexico, as long as the information is clear, real, and complete.
Does Netmex verify that the property exists or that the price is correct?
Keeping inventory accurate and up to date is the responsibility of the advisor or agency publishing the listing. Netmex is not responsible for price changes, availability, or final agreements between parties.
Who is Netmex for?
Netmex is designed for real estate professionals and companies who want a clearer, more organized, and more professional way to showcase inventory and attract clients.
Real estate advisors and agents
For independent advisors or teams that need to publish properties, centralize their catalog, share professional links, and receive direct contacts—without middlemen. Netmex works as a digital extension of their personal brand.
Agencies and developers
Ideal for agencies and developers managing multiple properties or projects and needing an organized platform to showcase inventory, pre-sales, renders, virtual tours, and promotion campaigns.
Commercial property owners
For owners or investors who want to promote retail spaces, offices, warehouses, or commercial land with clearer segmentation, knowing commercial properties require more precise information and a different audience than residential.
People searching for properties
Also built for end users who want clear, well-presented information and direct contact with the advisor—without friction or confusing processes.
How does Netmex work?
Netmex is simple: create your account, choose a membership, publish your inventory, share professional links, and receive direct contacts. You can also boost your listings with add-on tools and services such as 360° virtual tours, renders, vCards, Google Ads and Meta Ads campaigns, featured listings, professional photography, and branding services like logo creation/adjustments and brand guidelines.
1) Create your account
Sign up to access your dashboard. From there you can manage your profile, your property catalog, and the links you’ll share. An account is required to publish and manage inventory.
2) Publish your inventory
Create property listings with title, price, approximate location, description, features, and photos. The better presented the information is, the easier it is for clients to understand the property and contact you.
3) Share professional links
Each property has its own shareable link for WhatsApp, social media, or campaigns. You can also use a microsite (your catalog page) to send clients one single link with all your listings.
4) Receive direct contacts
The goal is to reduce friction: the client views the property and contacts you directly. Netmex does not interfere with the transaction and does not charge commission on sales or rentals.
5) Boost reach with promotion
If you want faster results, you can complement your inventory with promotion services (Meta Ads or Google Ads campaigns) to drive traffic to the property page or your microsite and turn visits into contacts.
6) Improve presentation with tools
You can improve perception of both the property and your brand with tools like digital vCards, 360° virtual tours, photography, video, and promotional materials. The goal is a more professional listing that’s easier to sell.
Memberships and payments
Memberships allow you to publish and manage your inventory. Netmex does not charge commission for sales or rentals: the model is based on memberships and add-on services to boost promotion and professionalize presentation.
What does a membership include?
Each membership varies by plan, but all include access to the three sites, property publishing, a microsite, a vCard, and basic management tools. Explore our memberships and choose the one that best fits your needs.
Does Netmex charge commission?
No. Netmex does not charge commission for sales or rentals. Our focus is to bring interested people directly to the advisor without intervening in negotiation or closing.
Does Netmex sell leads?
No. Netmex does not sell leads. Our focus is to help you promote your listings by generating traffic and professionalizing your personal brand so contacts arrive directly.
What is Netmex’s business model?
Netmex operates with memberships and add-on services. This allows us to offer a no-commission platform focused on presentation tools, promotion, and professionalizing the real estate profile.
Can I cancel my plan?
Yes. You can cancel anytime. There are no refunds, but the paid period is respected and the service stays active until the expiration date.
What happens if I exceed my plan’s property limit?
If you exceed the limit, additional properties will be saved as drafts and you won’t be able to edit or activate them until you purchase more slots. Nothing is lost—properties within your plan’s limit will keep working normally.
Publishing and managing properties
Here we cover the key day-to-day topics: how to publish, edit, keep inventory updated, and what happens when you exceed limits or when prices/availability change.
How do I publish a property?
From your dashboard you can create a new listing and complete the key details: title, price, approximate location, description, features, and photos. Once saved, your listing is ready to be shared via link.
Can I edit a property after publishing?
Yes. You can update price, description, photos, status, and features. We recommend keeping information up to date to avoid confusion and improve the client experience.
What photos should I upload for a professional look?
Clear, well-lit photos of complete spaces with good visual order. Ideally include facade, living/dining area, kitchen, bedrooms, bathrooms, patio/amenities, and a couple of wide shots.
Can I pause or hide a property?
Yes. You can temporarily deactivate a listing if it’s no longer available or while you’re updating information. This helps you avoid contacts for a property that can’t be shown.
What if a property gets sold or rented?
We recommend marking it as unavailable or removing it from your catalog to keep inventory clean and avoid unnecessary contacts. Updating availability is the advisor’s or agency’s responsibility. The platform favors regular maintenance by highlighting listings that are updated.
Is Netmex responsible if price or availability changes?
No. It is the advisor’s responsibility to keep inventory updated. Netmex is not responsible for price changes, availability, or final agreements between advisor and client.
Tools to present your properties better
Netmex includes tools so your inventory looks more professional and is easier to share. Some tools have dedicated pages with more detailed information.
What is a microsite and what is it for?
A microsite is your own page with your full property catalog ready to share. It’s ideal to send one single link to clients with everything organized and professional.
What is a digital vCard and how does it help?
A vCard is your digital business card to share your contact info, social links, and important URLs in seconds. It helps you look more professional and convert visits into contacts faster.
Can I add 360° virtual tours?
Yes. 360° tours help clients understand the property better before scheduling a visit. They’re great for increasing interest and reducing unqualified visits.
What can I share: a property or my full catalog?
Both. You can share the direct link to a specific property or send your microsite with your full catalog. The idea is to always have a professional link ready for WhatsApp, social media, or campaigns.
Can I improve photos, video, or promo materials?
Yes. We offer filters in the image upload section to improve quality—just select the filter before uploading. We also provide add-on services such as video editing/creation, photography, and promotional assets to elevate a listing when needed.
Are these tools mandatory?
No. You can use Netmex only to publish your inventory. Tools and services are for those who want a more professional presentation or faster results.
Add-on services
Beyond the platform, we offer services to improve listing performance: campaigns, content, tours, vCards, and support so your inventory looks better and sells better.
Do you offer advertising campaigns?
Yes. We create and manage Google Ads and Meta Ads campaigns to drive the right audience to a property page (or your catalog) and convert visits into contacts.
Do you provide campaign reports?
Yes. We can deliver reports with metrics such as reach, general targeting (age ranges, location), and traffic performance. The detail level may vary depending on campaign type and platform.
Do you produce or edit video content?
Yes. From video editing/creation to social media ad creatives—depending on what’s needed to present the property better.
Do you offer professional photography sessions?
Yes, when needed. Professional photography improves listing performance and elevates perceived value. Availability may vary by city.
What can you promise—and what can’t you promise?
We can promise better presentation, promotion, and strategy to attract traffic and contacts. We cannot guarantee sales or closings, since final outcomes depend on the market, the property, the price, and the advisor’s follow-up.
How do I request a quote for an add-on service?
You can request a quote by contacting your account advisor directly or one of our specialized advisors. They’ll help you define the best option for your case.
Trust, operations, and responsibilities
Netmex does not participate in transactions or final agreements. Our goal is to connect clients with advisors, keep the catalog organized, and provide tools for presentation and promotion.
Does Netmex verify properties or prices?
Verification and accuracy depend on the advisor or agency publishing the listing. Netmex can provide quality guidelines, but price, availability, and data responsibility remain with the publisher.
Does Netmex participate in the real estate transaction?
No. Netmex does not interfere in negotiations, appointments, contracts, or closing. Contact goes directly to the advisor responsible for the property.
Who is responsible for final agreements?
The advisor/agency and the end client. Netmex is not responsible for agreements, conditions, or results derived from the transaction.
How do you protect user experience and catalog order?
We encourage best publishing practices: clear information, quality photos, and constant updates. This improves user experience and trust while browsing.
What if a listing has incorrect information?
We recommend correcting it immediately from the dashboard. Accuracy is the advisor’s or agency’s responsibility. If you notice a recurring issue, you can report it for review.
Are my data or contact details protected?
We use your data to display professional contact and facilitate communication with clients. What is shown depends on what you complete in your profile and how you choose to share your links.
Support and help
If you have questions or need help publishing, improving your catalog, or quoting a service, we can guide you. The goal is for your inventory to look good and be easy to share.
How do I contact support?
You can contact us via WhatsApp, phone call, or email. If you already have an assigned advisor, you can message them directly for account or service questions.
Can you help me improve a listing?
Yes. We can recommend improvements to titles, descriptions, photos, and structure so the listing is clearer and more attractive.
Can I schedule a call or consultation?
Yes. If you want quick guidance for your account or to define a promotion strategy, you can schedule a call with an advisor.
What should I do if I find an error on the page?
Report it describing what you were doing, which section you were using, and (if possible) include a screenshot. That helps us fix it faster.
Do you have guides or resources to learn the platform?
Yes. We’re continuously adding guides and practical tips to publish better and take advantage of tools like microsites, vCards, 360° tours, and campaigns.
Can you help me choose a plan or service?
Yes. Tell us how many properties you manage, what type of properties you publish, and which area you work in. We’ll recommend the best plan and services for your needs.